We make exceptional products and fully stand behind our quality, and allow exchange within 30 days from the date of item(s) purchased. We adhere to our Returns Policy upon valid proof (receipt of order) by the customer, subjected to the below terms and conditions:
1.Item(s) returned is due to manufacturer’s defect or item(s) received is not as stated as per order invoice.
2.Item(s) such as home fragrances and body care products is strictly not returnable.
3.Item(s) must be unwashed or otherwise unused with all original tags/labels attached for hygiene reasons
4.Item(s) purchased as part of a set or multi-items pack must be returned as a whole set
5.All returned item(s) is subjected to be reviewed by Fylla Home and if the returns do not meet the criteria, we will not accept the item(s)and where applicable, customer may be charged with a fee for return delivery.
6.You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes. Kindly retain all proof of mailing until an acknowledgment has been sent.
7.Should the item(s) not available in-stock for an exchange, customer is allowed select another item from the site as of equivalent value or lower. Additional charges on the difference will incur if the selection is higher in value.
8.This policy does not apply to items that are on promotion and clearance unless it is due to manufacturer defect.
9.If you believed you have received the wrong item, email us at Askme@fyllahome.com with your order number and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unwashed and unused with its tags intact. If the correct item is no longer in-stock, store-credit or refund will be issued instead.
How do I return my item(s)?
- Drop us an email at firstname.lastname@example.org with the following information:
- - Order number
- - Name, contact and preferred collection address (if applicable)
- - Proof of purchase (receipt)
- - Reason of returning – Incorrect item(s) received/ defects
- - Image attachment(s) if any
- Malaysian customers can drop off their return(s) at T117A, 285, Jalan Maarof, Bangsar, 59000 Kuala Lumpur, Federal Territory of Kuala Lumpur.
FREE shipping when you spend RM150.00 and above
For orders below RM150, an additional charge of RM15 per purchase for a single consignee.
Ready Stock items take 3 - 5 Working Days*
*Remark on shipping Pillow & Duvets or other large items may cause an overweight , Therefore shipping fees will be free when purchase over RM300. If total order is below RM300, you will be charged RM40.00 for postage applicable to East Malaysia only.